Terms of Service

1. Introduction

These Terms of Service govern your access to and use of:

• The Aero Leadership website;
• Aero Leadership online courses;
• Videos, written materials, downloadable resources and assessments;
• User accounts;
• Newsletters and communications;
• Multi-seat licences;
• Organizational training services; and
• Any other products or services offered by Aero Leadership.

By accessing the website, creating an account, purchasing a course, accepting a course invitation or otherwise using the services, you agree to these Terms of Service. Please read these Terms carefully before purchasing or using a course. If you do not agree to these Terms, you must not purchase, access or use the services.

2. Business information

The services are operated by: Aero Leadership Carrer de Gertrude Stein 1, 2-2B 07004 Palma, Spain Email: hello@aeroleadership.com Website: https://www.aeroleadership.com “Aero Leadership”, “we”, “us” and “our” refer to the person or legal entity operating Aero Leadership. Before publishing these Terms, “Aero Leadership” should be replaced or supplemented with the complete registered legal name of the business owner or legal entity where required.

3. Eligibility

You must be at least 16 years old to create an account, purchase a course, subscribe to communications or use the services. By using the services, you confirm that:

• You are at least 16 years old;
• You have the legal capacity to enter into a binding agreement;
• The information you provide is accurate and complete; and
• Your use of the services complies with applicable law.

If you are purchasing on behalf of a company or organization, you confirm that you are authorized to bind that organization to these Terms.

4. Nature of the services

Aero Leadership provides educational content concerning topics that may include:

• Leadership;
• Communication;
• Teamwork;
• Situational awareness;
• Decision-making;
• Crisis management;
• Threat and error management;
• Risk management;
• Organizational reliability; and
• Related professional-development subjects.

The precise contents, learning objectives, format, duration and included materials of each course will be described on the relevant sales or course page. Courses may include:

• Recorded videos;
• Written lessons;
• Downloadable materials;
• Exercises;
• Reflection questions;
• Quizzes;
• Assessments;
• Certificates;

• Email communications; and
• Other digital learning resources.

Some content may be hosted or delivered through third-party platforms, including OnlineCourseHost and Bunny Stream.

5. Educational purpose and no professional advice

Aero Leadership courses are provided for general education and professional development. The courses do not constitute:

• Legal advice;
• Medical or psychological advice;
• Financial or investment advice;
• Aviation operational instructions;
• Regulatory certification;
• Employment advice;
• Safety-critical operational procedures; or
• Advice specifically adapted to your organization.

Examples, models and case studies are provided for educational purposes. They should not be treated as a substitute for professional advice, internal risk assessment, regulatory requirements, operating manuals or organization-specific procedures. You remain responsible for:

• Your decisions;
• The application of course concepts;
• Compliance with laws and professional standards;
• Obtaining suitable professional advice; and
• Assessing whether a method is appropriate for a particular situation.

Nothing in the course guarantees that an organization, team or individual will avoid errors, accidents, losses, disputes or other negative outcomes.

6. Course information

Before completing a purchase, you will be shown relevant information about the course, which may include:

• The main characteristics of the course;
• The course price;
• Applicable taxes;

• Access duration;
• Technical requirements;
• Included materials;
• Payment arrangements;
• Available discounts;
• Any applicable withdrawal or refund conditions; and
• Other material purchase conditions.

You are responsible for reviewing this information before purchasing. Course descriptions are intended to provide an accurate overview. Minor differences in presentation, lesson order, supporting materials or platform layout do not necessarily mean that the course is not as described.

7. Accounts

Some services require an account. When creating or activating an account, you agree to:

• Provide accurate and current information;
• Keep your account information updated;
• Create a secure password;
• Protect your login credentials;
• Not share your account with another person;
• Notify us promptly of suspected unauthorized access; and
• Accept responsibility for activity carried out through your account where caused by your failure to protect your credentials.

Each individual course seat is intended for one named user unless a different arrangement is expressly agreed in writing. You must not allow another person to use your account or course seat. We may require you to verify your identity or email address before granting or restoring access.

8. Orders and formation of the contract

A course listing or sales page is an invitation to place an order and does not itself constitute acceptance of an order. You place an order by completing the checkout process and submitting payment. A binding contract is formed when:

• Payment has been authorized or successfully processed; and
• We send a purchase confirmation or grant access to the purchased course.

We may refuse or cancel an order before access is provided where:

• Payment is not authorized;
• The price was clearly incorrect due to an obvious technical error;
• Fraud or unauthorized payment is suspected;
• The purchaser does not meet the eligibility requirements;
• The order breaches these Terms; or
• We are legally prohibited from fulfilling the order.

If we cancel an order after receiving payment but before providing access, we will refund the amount paid using the original payment method.

9. Prices and taxes

Course prices are displayed during checkout. Prices may be shown:

• Including applicable taxes;
• Excluding taxes where legally permitted; or
• With taxes calculated according to the purchaser’s location and status.

The final amount payable will be displayed before the order is submitted. You are responsible for providing accurate billing, location, company and tax information. Where a purchaser provides a VAT number or claims business-customer treatment, the purchaser confirms that the information is valid and may be verified. We may change prices at any time. A price change will not affect a purchase that has already been completed. Discounts, coupons and promotional prices may be subject to:

• Expiry dates;
• Eligibility requirements;
• Usage limits;
• Product restrictions; and
• Other stated conditions.

Discounts have no cash value and generally cannot be combined unless expressly stated.

10. Payments

Payments are processed by Stripe. By submitting payment information, you authorize Stripe and the relevant payment institutions to process the transaction. You confirm that:

• You are authorized to use the selected payment method;
• The billing information provided is accurate;
• Sufficient funds or credit are available; and
• You will not initiate an improper chargeback or payment dispute.

Aero Leadership does not normally receive or store your complete payment-card details. Stripe may apply its own terms and privacy practices to payment processing. Unless a payment plan or subscription is expressly stated at checkout, course purchases are one-time payments and do not renew automatically.

11. Course access

Unless a different period is clearly stated on the sales page or checkout, an individual course purchase provides access for one year from the date access is first granted. Access is:

• Personal;
• Limited;
• Non-exclusive;
• Non-transferable;
• Revocable in accordance with these Terms; and
• Restricted to the purchased course and included materials.

Course access does not transfer ownership of the course or its intellectual property. At the end of the access period:

• Course access may end automatically;
• Videos and online materials may become unavailable;
• Progress information may no longer be accessible;
• Downloaded materials may remain subject to these Terms; and
• No refund will be due merely because the stated access period has expired.

It is your responsibility to complete the course within the access period.

We may send reminders, but we are not obliged to remind you before access expires. Access extensions may be offered at our discretion or under a separate written agreement.

12. Immediate digital access and right of withdrawal

12.1 General withdrawal right

Consumers in the European Union or European Economic Area may generally have a statutory right to withdraw from a distance contract within 14 calendar days without giving a reason. The withdrawal period normally begins on the date the contract is concluded.

12.2 Request for immediate access

Our courses contain digital content and digital services supplied online. Where you ask to receive immediate course access during the 14-day withdrawal period, we will request your prior express consent to begin supplying the digital content or service immediately. We will also ask you to expressly acknowledge that beginning delivery or access may cause you to lose your statutory right of withdrawal.

12.3 Loss of the withdrawal right

Where legally permitted, you lose your statutory right of withdrawal once:

• You have given prior express consent for delivery or performance to begin before the end of the withdrawal period;
• You have acknowledged that you will lose your withdrawal right when delivery or performance begins;
• We have provided the required contractual confirmation; and
• Delivery, streaming, downloading, access or performance has begun.

Beginning the course may include:

• Logging into the course platform after access is granted;
• Opening a course lesson;
• Starting or streaming a course video;
• Downloading course materials;
• Completing an exercise or assessment; or
• Otherwise accessing the supplied digital content.

Once the statutory withdrawal right has been validly lost, you will not be entitled to a refund merely because:

• You changed your mind;
• You no longer wish to complete the course;
• You did not have sufficient time;
• You expected a different teaching style;
• You did not complete the course during the access period; or
• The course was purchased but not fully used.

12.4 Where immediate access has not begun

Where you are a consumer, immediate access has not begun and you have not lost your statutory withdrawal right, you may exercise that right within the legally applicable period by contacting: hello@aeroleadership.com Your notice should clearly state that you wish to withdraw from the contract and identify the relevant purchase. Where a valid withdrawal applies, we will process any legally required refund through the original payment method.

12.5 Statutory rights remain protected

Nothing in this section removes rights that cannot legally be excluded. The no-refund rule does not prevent a consumer from seeking a remedy where the digital content or service:

• Is not supplied;
• Is materially defective;
• Does not conform to the contract;
• Is materially different from its description;
• Cannot be accessed because of a problem for which we are responsible; or
• Otherwise gives rise to a mandatory remedy under applicable consumer law.

13. Refund policy

Except where required by law or expressly promised in writing, purchases are non- refundable once course access or digital delivery has begun and the statutory withdrawal right has been validly lost. Refunds will not ordinarily be provided for:

• Failure to complete the course;
• Failure to use the account;
• A change in personal circumstances;

• Incompatibility caused by an unsupported device or outdated software;
• Temporary interruptions;
• Dissatisfaction based solely on personal preference;
• Failure to read the course description;
• Failure to meet optional certification or assessment criteria;
• Expiry of the stated access period;
• Removal caused by a serious breach of these Terms; or
• Purchases made using a discount or promotional code.

We may consider exceptional requests at our discretion. A discretionary refund in one case does not create a right to a refund in another case. Nothing in this section limits mandatory consumer rights.

14. Technical requirements

You are responsible for having:

• A stable internet connection;
• A supported web browser;
• A suitable device;
• Working audio or headphones where required;
• Software capable of opening included files; and
• An email account capable of receiving account and purchase communications.

Some services may not function correctly on outdated browsers, unsupported devices, heavily restricted corporate networks or systems that block necessary scripts or media delivery. Before purchasing, you should contact us where you are unsure whether your equipment is compatible. We are not responsible for problems caused solely by:

• Your device;
• Your internet connection;
• Your network restrictions;
• Your browser configuration;
• Your failure to install updates;
• Third-party extensions;
• Security software;
• Regional network restrictions; or
• Another matter outside our reasonable control.

15. Course availability and interruptions

We aim to provide reliable access but do not guarantee uninterrupted or error-free availability. Access may be temporarily interrupted because of:

• Maintenance;
• Security updates;
• Platform changes;
• Hosting problems;
• Internet or telecommunications failures;
• Technical faults;
• Third-party service disruption;
• Events outside our reasonable control; or
• Measures necessary to protect users or systems.

Where a substantial interruption for which we are responsible materially prevents access for a significant period, we may provide an appropriate remedy, such as:

• Restored access;
• A reasonable access extension;
• Replacement content; or
• Another remedy required by law.

Brief or minor interruptions do not entitle a user to a refund.

16. Course updates and changes

We may update course materials to:

• Correct errors;
• Improve clarity;
• Update examples;
• Reflect new information;
• Improve accessibility;
• Maintain technical compatibility;
• Replace outdated links;
• Improve the learning experience; or
• Meet legal, security or operational requirements.

We may reorganize lessons or replace materials provided that the overall nature and essential purpose of the purchased course are not materially reduced.

Where a change materially and negatively affects a paid digital service, we will provide any notice or remedy required by applicable law. We do not guarantee that every lesson, example, interface or downloadable file will remain unchanged throughout the access period.

17. Intellectual property

All course content and website materials are owned by or licensed to Aero Leadership and are protected by intellectual-property laws. Protected materials may include:

• Videos;
• Audio recordings;
• Text;
• Course structures;
• Frameworks;
• Explanations;
• Graphics;
• Diagrams;
• Illustrations;
• Templates;
• Exercises;
• Quizzes;
• Assessments;
• Downloads;
• Presentations;
• Branding;
• Logos;
• Website content; and
• Compilation and arrangement of materials.

Purchasing a course grants you a limited licence to access and use the materials for your own personal or internal professional learning during the applicable access period. No ownership rights are transferred to you.

18. Permitted use

You may:

• View the course through your authorized account;

• Use the course for your personal professional development;
• Download materials expressly made available for downloading;
• Print a reasonable number of copies for your own use;
• Apply general ideas learned from the course in your work; and
• Refer to your legitimate course completion where applicable.

Any downloaded materials remain subject to these Terms.

19. Prohibited use

Unless we provide prior written permission, you must not:

• Share your account or login credentials;
• Allow another person to access your course seat;
• Copy or reproduce course videos;
• Record the screen, audio or video;
• Download content not expressly made downloadable;
• Redistribute course materials;
• Upload materials to file-sharing websites;
• Publish substantial portions of the course;
• Sell, rent, sublicense or transfer access;
• Use materials to create a competing course;
• Translate, adapt or create derivative course materials for distribution;
• Remove copyright, trademark or ownership notices;
• Use automated tools to scrape, copy or extract content;
• Circumvent security or access restrictions;
• Attempt to access another user’s account;
• Interfere with the course platform;
• Upload malware or harmful code;
• Use the services unlawfully;
• Misrepresent your identity;
• Falsify course completion;
• Misuse a certificate; or
• Use course content to suggest Aero Leadership has endorsed your services.

Limited quotation may be permitted where protected by applicable law, provided that the use is fair, proportionate and properly attributed.

20. User submissions and feedback

You may provide:

• Feedback;
• Survey responses;
• Course comments;
• Questions;
• Suggestions;
• Testimonials;
• Reviews; or
• Other submissions.

You retain ownership of original content you submit. You grant Aero Leadership a non-exclusive, worldwide, royalty-free licence to use submissions internally to:

• Provide support;
• Improve the course;
• Correct errors;
• Develop services;
• Analyze user experience; and
• Operate the business.

We will not publish your identifiable testimonial, name, photograph or attributed endorsement for promotional purposes without obtaining appropriate permission. You confirm that anything you submit:

• Is accurate to the best of your knowledge;
• Does not infringe another person’s rights;
• Is not unlawful, threatening or abusive;
• Does not contain confidential information you are not entitled to disclose; and
• Does not contain malicious code.

21. Certificates and continuing professional development

Where a course offers a certificate, completion statement or continuing-professional- development record:

• The certificate confirms only what is stated on it;
• It does not constitute a professional licence;
• It does not authorize regulated activity;
• It does not guarantee recognition by an employer or regulator;
• It does not guarantee career advancement;
• It may depend on completion or assessment requirements; and

• It may be withdrawn if obtained fraudulently.

You are responsible for checking whether a course or certificate meets the requirements of your employer, professional body, regulator or jurisdiction. Aero Leadership does not guarantee external accreditation unless expressly stated on the relevant course page.

22. Multi-seat licences

Organizations may purchase multiple course seats under a multi-seat licence. Unless otherwise agreed in writing:

• Each seat is assigned to one named individual;
• A seat may not be used simultaneously by multiple people;
• Accounts may not be shared;
• The licence applies only to the number of purchased seats;
• Course materials may not be uploaded to an internal shared drive;
• Videos may not be shown to groups as a substitute for purchasing seats;
• Materials may not be incorporated into internal training products; and
• Access ends at the conclusion of the agreed licence period.

The organization is responsible for:

• Providing accurate participant information;
• Ensuring it has a lawful basis to provide participant data;
• Informing participants about relevant monitoring or reporting;
• Preventing unauthorized account sharing;
• Managing internal seat allocation; and
• Paying all agreed charges.

Where technically available and clearly disclosed, an organizational administrator may receive limited information about:

• Seat allocation;
• Invitation status;
• Account activation;
• Course access;
• Course progress;
• Course completion; and
• Assessment results.

Additional or different conditions may be included in a written multi-seat licence agreement, order form or proposal. Where those conditions conflict with these general Terms, the specifically agreed multi-seat conditions will take priority for that purchase.

23. Seat transfers

An unused seat may be reassigned before the original participant activates or begins the course, subject to the applicable licence conditions. After a participant has activated the account or started accessing the course, a seat may not be transferred unless:

• We agree in writing;
• The licence expressly permits reassignment; or
• Applicable law requires otherwise.

We may charge a reasonable administrative fee for exceptional seat changes where disclosed in advance.

24. Affiliate and referral codes

Aero Leadership may operate an affiliate or referral program. An affiliate code may be used to attribute a purchase to a participating referrer. Customers understand that:

• An affiliate may receive a commission;
• The commission does not normally increase the displayed customer price;
• Discounts may be subject to separate conditions;
• Affiliate attribution may depend on cookies or codes;
• Codes may expire or be withdrawn; and
• Self-referrals, manipulation or fraudulent attribution may be rejected.

Participation as an affiliate is governed by separate affiliate terms.

25. Non-profit and special pricing

Aero Leadership may offer reduced prices to eligible non-profit or charitable organizations. Special pricing:

• Is discretionary unless formally agreed;
• May require proof of eligibility;
• May be limited to particular products or seat quantities;
• May not be combined with other promotions;

• May be withdrawn for future purchases; and
• Does not create a permanent entitlement.

A discount does not reduce the purchaser’s obligations under these Terms.

26. Suspension and termination

We may temporarily suspend or permanently terminate access where we reasonably believe that a user has:

• Shared an account;
• Copied or redistributed course content;
• Circumvented security controls;
• Used a fraudulent payment method;
• Initiated an abusive or dishonest chargeback;
• Harassed users or staff;
• Interfered with the website or platform;
• Used the services unlawfully;
• Falsified completion records;
• Seriously or repeatedly breached these Terms; or
• Created a material security risk.

Where appropriate, we will give notice and a reasonable opportunity to correct the breach. Immediate suspension may occur where necessary to protect:

• Users;
• Intellectual property;
• Payment systems;
• Personal data;
• Platform security; or
• Legal rights.

Termination resulting from a user’s serious breach will not normally entitle the user to a refund, except where required by law. Termination does not affect rights or obligations that arose before termination.

27. Cancellation or discontinuation by Aero Leadership

We may stop offering a course to new customers. Where a purchased course is discontinued during an active access period, we will take reasonable steps to provide one or more of the following:

• Continued access for the remaining period;
• Access to an equivalent replacement;
• Downloadable replacement materials;
• A reasonable access extension;
• A proportionate refund; or
• Another remedy required by law.

The appropriate remedy will depend on the circumstances and applicable law.

28. Third-party services

The services rely on third parties, including:

• Lovable;
• OnlineCourseHost;
• Bunny Stream;
• Stripe;
• SendFox;
• Google Analytics;
• Meta;
• Zoho Mail; and
• Relevant hosting and infrastructure providers.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for a third party’s independent acts or services, but this does not exclude responsibility that legally belongs to Aero Leadership. We may replace a provider where reasonably necessary, provided that doing so does not materially reduce the essential service purchased.

29. Privacy

Personal data are processed in accordance with our Privacy Policy and Cookie Policy. The Privacy Policy explains:

• What information we collect;
• Why we collect it;
• The legal bases for processing;
• The service providers involved;
• Data-retention periods;
• International transfers; and
• Your data-protection rights.

By using the services, you acknowledge that you have had the opportunity to read the Privacy Policy. Agreement to these Terms does not constitute consent to optional marketing, analytics or advertising cookies. Where consent is required, it will be requested separately.

30. Marketing communications

Marketing emails are sent only where we have an appropriate legal basis. You may unsubscribe through:

• The unsubscribe link in a marketing email; or
• A request sent to hello@aeroleadership.com.

Unsubscribing from marketing does not prevent us from sending necessary service communications concerning:

• Purchases;
• Accounts;
• Course access;
• Security;
• Changes to the services;
• Legal notices; or
• Customer-support requests.

31. Accuracy of course content

We take reasonable care in developing and updating course materials. However:

• Educational topics may involve judgment and interpretation;
• Laws, regulations and professional standards may change;
• Historical accounts may be summarized;
• Case studies may omit details for teaching clarity;
• Sources may disagree;
• Examples may be simplified; and
• Content may not reflect the latest development in every jurisdiction.

You should independently verify information before relying on it for a material, regulated, financial, legal, safety-critical or operational decision. Please notify us at hello@aeroleadership.com if you identify a suspected error.

32. No guaranteed results

We do not guarantee:

• A particular learning outcome;
• Course completion;
• Professional recognition;
• Employment;
• Promotion;
• Increased income;
• Improved business performance;
• Prevention of errors or losses;
• Regulatory approval;
• Accreditation;
• Certification by a third party; or
• Any particular organizational outcome.

Results depend on factors outside our control, including participation, implementation, experience, organizational culture and external conditions.

33. Liability

33.1 Mandatory rights

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law. This includes liability that cannot legally be excluded for:

• Fraud;
• Fraudulent misrepresentation;
• Intentional misconduct;
• Death or personal injury caused by negligence;
• Mandatory consumer guarantees; or
• Other legally non-excludable obligations.

33.2 Reasonable limitations

To the extent permitted by law, Aero Leadership will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed. For users acting for business purposes, this may include:

• Loss of profit;

• Loss of revenue;
• Loss of anticipated savings;
• Loss of business opportunity;
• Loss of goodwill;
• Loss of data; or
• Business interruption.

33.3 User decisions

We are not responsible for losses resulting from:

• Applying educational material without suitable judgment;
• Ignoring professional or regulatory requirements;
• Treating course content as organization-specific advice;
• Decisions made independently by the user;
• Unauthorized account use caused by the user;
• Unsupported equipment or software; or
• Circumstances outside our reasonable control.

33.4 Maximum liability

For business customers only, and to the extent permitted by law, our total aggregate liability arising from a particular purchase will not exceed the amount paid to Aero Leadership for that purchase during the 12 months preceding the event giving rise to the claim. This financial cap does not apply where prohibited by law and does not reduce mandatory consumer rights.

34. Indemnity for business users

Where you use the services for business purposes, you agree to compensate Aero Leadership for reasonable losses, liabilities and costs resulting directly from:

• Your unlawful use of the services;
• Your infringement of intellectual-property rights;
• Your unauthorized redistribution of course content;
• Your misuse of participant personal data;
• Your breach of a multi-seat licence; or
• Your material breach of these Terms.

This section does not apply to consumers to the extent that such an obligation would be unlawful or unfair.

35. Events outside reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

• Internet outages;
• Telecommunications failures;
• Hosting failures;
• Cyberattacks;
• Natural disasters;
• Fire;
• Flood;
• War;
• Civil unrest;
• Government measures;
• Labour disruption;
• Epidemics;
• Platform-wide outages; or
• Failure of essential third-party infrastructure.

We will take reasonable steps to reduce the effects of such events and restore the services. This section does not remove remedies that consumers are legally entitled to receive.

36. Complaints

Questions or complaints should first be sent to: hello@aeroleadership.com Please include:

• Your name;
• Your account email;
• The relevant order;
• A description of the issue; and
• The outcome you are requesting.

We will make reasonable efforts to investigate and respond promptly. Nothing in this section prevents a consumer from contacting a competent consumer- protection authority or using another remedy available under applicable law.

37. Governing law

These Terms and contracts formed under them are governed by Spanish law. If you are a consumer residing in another country, this choice of law does not remove mandatory consumer protections that apply in your country of habitual residence.

38. Jurisdiction

Where you act as a consumer, disputes may be brought before the courts having jurisdiction under applicable consumer law. Nothing in these Terms requires a consumer to bring a claim exclusively before a court in Palma or waive a legally protected forum. Where you purchase or use the services solely for business or professional purposes, and where legally permitted, the courts of Palma de Mallorca, Spain, will have exclusive jurisdiction over disputes arising from these Terms or the services.

39. Changes to these Terms

We may update these Terms to reflect:

• Changes to the services;
• New products or features;
• Legal or regulatory changes;
• Security requirements;
• Provider changes;
• Clarifications; or
• Reasonable business needs.

The updated Terms will be posted on the website with a revised “Last updated” date. Changes will not retroactively remove rights already acquired under a completed purchase. Where a material change affects an active paid service, we will provide reasonable notice where required. Continued use after a non-material update takes effect constitutes acceptance of the updated Terms.

40. Transfer of rights

You may not transfer your account, course licence or rights under these Terms without our prior written permission.

We may transfer our rights and obligations as part of:

• A business sale;
• Merger;
• Reorganization;
• Transfer of assets; or
• Change of legal structure.

Such a transfer will not reduce mandatory consumer rights.

41. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce it later. A waiver is effective only where clearly given and applies only to the specific circumstances for which it was given.

42. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary. The remaining provisions will continue in effect.

43. Entire agreement

These Terms, together with the applicable:

• Sales page;
• Checkout information;
• Order confirmation;
• Privacy Policy;
• Cookie Policy;
• Refund information;
• Multi-seat licence agreement; and
• Any specifically agreed written terms,

form the agreement between you and Aero Leadership concerning the relevant purchase or service. Where specifically agreed written terms conflict with these general Terms, the specifically agreed terms will take priority for that transaction. Nothing in this section limits rights arising from mandatory law or legally binding representations.

44. Language

These Terms may be made available in multiple languages. Unless otherwise stated, the English version will be the controlling version to the extent permitted by law. This does not limit mandatory consumer rights or information requirements in another language.

45. Contact

Questions about these Terms may be sent to: Aero Leadership Carrer de Gertrude Stein 1, 2-2B 07004 Palma, Spain Email: hello@aeroleadership.com Website: https://www.aeroleadership.com