Legal

Refund and Cancellation Policy

Effective date: 21 July 2026Last updated: 21 July 2026

1. About this policy

This Refund and Cancellation Policy applies to online courses and other digital products purchased directly from Aero Leadership. It explains:

The statutory right of withdrawal available to eligible consumers;
When that right may be lost;
When purchases are non-refundable;
What happens if digital content is defective or inaccessible; and
How to submit a withdrawal, refund or support request.

This Policy should be read together with our Terms of Service.

2. Business information

The services are provided by: Aero Leadership Legal owner: Robert Hendrik van de Hoef Carrer de Gertrude Stein 1, 2-2B 07004 Palma, Spain Email: hello@aeroleadership.com Website: https://www.aeroleadership.com

3. Digital course purchases

Aero Leadership courses are supplied digitally through an online course platform. Unless otherwise stated on the relevant sales page, a purchase provides personal access to the selected course for one year from the date access is granted. Because the course is supplied digitally, access may be provided immediately after successful payment.

4. Fourteen-day right of withdrawal

Consumers in the European Union or European Economic Area generally have the right to withdraw from a distance contract within 14 calendar days without giving a reason.

For course purchases, the withdrawal period normally begins on the date the purchase contract is concluded. This statutory right generally applies only to customers acting as consumers. It does not normally apply to purchases made entirely for business, professional or organizational purposes.

5. Immediate course access

During checkout, you may be offered immediate access to the course before the 14-day withdrawal period has ended. Before immediate access is provided, you may be required to confirm through a separate unticked checkbox that:

You expressly request the immediate supply of the digital course;
You consent to delivery beginning before the end of the 14-day withdrawal period; and
You acknowledge that you will lose your statutory right of withdrawal once delivery or access begins.

The checkout statement should read substantially as follows: I expressly request immediate access to the digital course and acknowledge that, once access or delivery begins, I lose my statutory 14-day right of withdrawal. This consent must be given actively. It must not be selected in advance.

6. When course access begins

Course delivery or access may be considered to have begun when the course is made available to you and you begin accessing or using its digital content. This may include:

Opening a lesson;
Starting or streaming a course video;
Downloading course materials;
Completing an exercise or assessment; or
Otherwise accessing the supplied course content.

Merely receiving an order-confirmation email, without the course being supplied or accessed, does not necessarily mean that digital delivery has begun.

7. No refunds after access begins

Once:

You have expressly requested immediate access;
You have acknowledged the resulting loss of your withdrawal right;
We have provided the required confirmation; and
Course delivery or access has begun,

the purchase is non-refundable except where mandatory law provides otherwise. A refund will not normally be provided because:

You changed your mind;
You no longer wish to take the course;
You do not have enough time to complete it;
You purchased the course by mistake after access began;
You expected a different teaching style;
You did not complete the course;
You stopped using the course;
You failed to use the course before access expired;
Your personal or professional circumstances changed;
You found some of the subject matter familiar;
You did not achieve a particular result; or
You purchased the course using a discount or promotional code.

Nothing in this section limits rights that cannot legally be excluded.

8. Withdrawal before access begins

You may request withdrawal and a refund within the 14-day withdrawal period where:

You are purchasing as a consumer;
Course delivery or access has not begun;
You have not validly lost your withdrawal right; and
No other lawful exception applies.

To exercise this right, email: hello@aeroleadership.com Your message should include:

Your full name;
The email address used for the purchase;
The order or transaction number, where available;
The course purchased;
The purchase date; and

A clear statement that you wish to withdraw from the contract.

You do not need to give a reason.

9. Optional withdrawal form

You may use the following wording, although use of this form is not required: To: Aero Leadership Email: hello@aeroleadership.com I hereby give notice that I withdraw from my contract for the purchase of the following digital course or service: Course or service: [INSERT] Order date: [INSERT] Order number: [INSERT] Customer name: [INSERT] Customer email: [INSERT] Date of request: [INSERT]

10. Processing an approved withdrawal refund

Where a valid statutory withdrawal applies, we will refund the payments received for the relevant purchase without undue delay and no later than 14 calendar days after we are informed of your decision to withdraw. The refund will normally be made using the same payment method used for the original transaction unless another method is expressly agreed. We will not charge a separate refund fee for a valid statutory withdrawal. Course access may be disabled when the withdrawal request is accepted.

11. Defective or inaccessible digital content

The loss of the withdrawal right does not remove your mandatory legal rights where the course or digital service:

Is not supplied;
Cannot be accessed because of a problem for which Aero Leadership is responsible;
Is materially defective;
Is materially different from its description;
Does not provide the main features promised at the time of purchase; or
Otherwise fails to conform to the purchase contract.

Depending on the circumstances and applicable law, an appropriate remedy may include:

Technical support;
Restoration of access;
Correction of the problem;
Replacement content;
A reasonable extension of the access period;
A proportionate price reduction; or
Termination of the contract and a refund.

We may first be entitled to attempt to restore access or bring the digital content into conformity within a reasonable period and without significant inconvenience to you.

12. Technical problems

Before requesting a refund because of a technical problem, please contact: hello@aeroleadership.com Please provide:

Your account email address;
The course and lesson affected;
A description of the problem;
The device and browser being used;
Any error message displayed; and
A screenshot, where useful.

We will make reasonable efforts to investigate and resolve the issue. A refund will not normally be available where the problem is caused solely by:

An unsupported or outdated device;
An outdated browser;
The user’s internet connection;
Corporate network restrictions;
Browser extensions;
Security or firewall settings;
Failure to meet clearly disclosed technical requirements;
Forgotten login credentials that can be reset; or
Another issue outside Aero Leadership’s reasonable control.

13. Temporary interruptions

Short or temporary interruptions caused by maintenance, updates or technical incidents do not automatically entitle the user to a refund.

Where a substantial interruption for which Aero Leadership is responsible prevents meaningful course access for a significant period, we may provide:

Restored access;
An access extension;
Replacement access;
Another reasonable remedy; or
A refund where required by law.

14. Duplicate purchases

Please contact us promptly if you accidentally purchase the same course more than once for the same user. Where we can confirm that a genuine duplicate payment occurred, we will normally refund the duplicate transaction. This does not apply where multiple course seats or licences were intentionally purchased.

15. Unauthorized or fraudulent payments

If you believe that your payment method was used without authorization, contact your payment provider and email us promptly at: hello@aeroleadership.com We may request information reasonably necessary to investigate the transaction and prevent misuse. Suspected fraud may also be reported to Stripe, financial institutions or competent authorities where appropriate.

16. Multi-seat licence purchases

Refund and cancellation conditions for multi-seat licences may be included in:

A quotation;
Order form;
Licence agreement;
Proposal; or
Other written commercial terms.

Where specifically agreed multi-seat terms conflict with this general Policy, the specifically agreed terms will apply to that purchase. Unless otherwise agreed, activated or used seats are non-refundable.

Unused seats may be refundable, transferable or creditable only where expressly stated in the applicable multi-seat agreement or required by law. Businesses and organizations do not generally receive consumer withdrawal rights when purchasing for professional purposes.

17. Promotional purchases

Purchases made using:

Discount codes;
Affiliate codes;
Launch prices;
Non-profit pricing;
Promotional offers; or
Limited-time prices

remain subject to this Policy. A discounted purchase is not automatically refundable merely because:

A later promotion offers a different price;
The promotion ends;
Another customer paid a different amount; or
The customer did not complete the course.

Where a refund is legally required, the amount refunded will not exceed the amount actually paid.

18. Chargebacks and payment disputes

We encourage customers to contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue. Initiating a chargeback does not create a refund entitlement where none exists under the contract or applicable law. Where a payment dispute is opened, we may provide the payment provider with relevant evidence, including:

The order confirmation;
The accepted checkout conditions;
The immediate-access consent record;
The acknowledgment of loss of withdrawal rights;
Account activation records;
Course-access records;

Login information;
Course-progress information;
Customer communications; and
The version of this Policy and the Terms of Service accepted at purchase.

We will process this information in accordance with our Privacy Policy and applicable law. Fraudulent or abusive chargebacks may result in suspension of course access.

19. Discretionary refunds

Aero Leadership may choose to issue a refund, credit or access extension in exceptional circumstances even where no legal refund right exists. Any such remedy is discretionary and does not:

Create an obligation to provide the same remedy in another case;
Amend this Policy;
Establish an ongoing refund guarantee; or
Waive our rights under the Terms of Service.

20. Refund request review

We may request reasonable information necessary to:

Identify the customer;
Verify the purchase;
Determine whether course access began;
Investigate a technical problem;
Assess whether a statutory remedy applies; or
Prevent fraud.

We aim to respond to refund and withdrawal requests promptly. Complex technical or payment investigations may require additional information from Stripe or the course-platform provider.

21. Changes to this policy

We may update this Refund and Cancellation Policy to reflect:

Changes to the services;
Changes to the checkout process;
New payment arrangements;
Legal or regulatory developments;

Updated consumer guidance; or
Clarifications.

The latest version will be published on the Aero Leadership website with an updated revision date. Changes will not retroactively remove statutory or contractual rights attached to an already completed purchase.

22. Contact

Questions, withdrawal notices and refund requests should be sent to: Aero Leadership Legal owner: Robert Hendrik van de Hoef Carrer de Gertrude Stein 1, 2-2B 07004 Palma, Spain Email: hello@aeroleadership.com Website: https://www.aeroleadership.com